Refund Policy

Last updated: 7 August 2026

This policy describes how refunds work for each thing you can pay for on VyByN. Which one applies depends on where you paid, so we have set them out separately rather than giving a single rule that would be wrong in some cases.

1. Subscriptions bought in the iOS or Android app

Purchases made through Apple's App Store or Google Play are processed by Apple and Google, not by us. We cannot issue a refund for them, and we cannot see your payment method. Refunds are governed by their policies and must be requested from them:

• Apple — reportaproblem.apple.com
• Google Play — Play Store account, then Order history

You can cancel an app-store subscription at any time in your device's subscription settings. Cancelling stops the next renewal; it does not refund the current period, and you keep your paid features until the period ends.

2. Subscriptions bought on the web

Web subscriptions are processed by Stripe on our behalf. You may cancel at any time, effective at the end of the current billing period. If you contact us within 14 days of a charge and have not substantially used the paid features in that period, we will refund it to the original payment method. Outside that window we consider requests case by case, and will tell you plainly if the answer is no.

Refunds are issued to the original payment method. We cannot refund to a different card or account.

3. Date Funds

A Date Fund holds money that two people contribute toward a shared date.

• Money contributed to a fund that is cancelled or expires before it is released is returned to your VyByN balance.
• Money that has already been released to a completed date cannot be recalled through the app. If something went wrong, open a dispute in the app and we will review it.
• If a fund was funded by card rather than from your balance, an automated return is not currently available. We record the amount as owed to you and settle it manually — contact support@vybyn.app and we will arrange it. We would rather say this plainly than describe a refund that does not happen automatically.

4. Paid event tickets

Some groups charge to join a real-world event. Unless the organiser states otherwise, a ticket can be refunded up to 48 hours before the event start time. If the organiser cancels the event, the ticket is refunded in full. Contact us if an organiser does not honour this.

5. Deleting your account

Deleting your account does not automatically refund a subscription, and it does not reinstate anything that was cancelled as part of the deletion. Cancel your subscription first if you want to stop being billed, and note that app-store subscriptions must be cancelled with Apple or Google rather than with us.

6. Chargebacks

If something looks wrong, please contact us first — we can usually resolve it faster than a bank dispute. We take fraudulent chargebacks seriously and may suspend an account while one is investigated.

7. Contact

support@vybyn.app. Tell us the approximate date, the amount, and where you paid, and we will find the transaction.